Ph1 Privacy Policy – Player Personal Data Protection

1Introduction

Ph1 ("we", "Platform") operates with full commitment to protecting every player's privacy. This Privacy Policy explains how we collect, process, store, and protect your personal information when you use the website, mobile app, and all services provided by ph1.

This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We believe transparency is the foundation of trust — which is why we explain all our data handling practices clearly and without confusing language.

This policy covers all channels through which you interact with ph1, including account registration, gaming activity, financial transactions, customer support communications, and use of the ph1 mobile app on both Android and iOS devices.

2Types of Data We Collect

Ph1 collects the personal information necessary to provide safe, fair, and seamless services. Below is a summary of the data we collect, along with its purpose and retention period:

3How We Collect Data

Ph1 collects personal information through several different channels, depending on how you interact with our platform:

Information You Provide Directly

• During account registration — full name, date of birth, email address, phone number, and password.
• During the KYC process — identity documents, proof of address, and verification photos.
• During financial transactions — bank account details for deposits and withdrawals.
• When contacting customer support — chat content, complaints, and feedback you submit.
• When completing surveys or promotions — additional information you choose to share.

Information Collected Automatically

When you access the ph1 platform, our systems automatically record certain technical information required for platform security and performance:

• IP address and general geographic location (country/state level).
• Device type, operating system, and the version of the app or web browser used.
• Login times, session duration, and platform usage patterns.
• Activity logs that help detect fraud attempts or unauthorized access.

4How Your Data Is Used

Every piece of data we collect has a clear and specific purpose. ph1 does not use your data for undisclosed purposes without obtaining your consent first.

Primary Purposes

1. Account Management — creating, verifying, and maintaining your player account securely.
2. Transaction Processing — processing deposits and withdrawals accurately and promptly to your bank account.
3. KYC Identity Verification — verifying that every player's identity is genuine to prevent fraud and money laundering.
4. Platform Security — detecting and preventing fraudulent activity, account abuse, and cybersecurity threats.
5. Customer Support — providing effective and relevant assistance when you contact our team.
6. Legal Compliance — fulfilling reporting and record-keeping obligations set out under Malaysian law.

Secondary Purposes (With Your Consent)

• Sending promotional information, exclusive offers, and platform updates via email or in-app notifications.
• Conducting user experience surveys to improve the platform.
• Analyzing gameplay patterns to provide more relevant game recommendations.

5Data Sharing with Third Parties

Ph1 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where data sharing is necessary to keep the platform operating safely and in compliance with the law:

Trusted Service Providers

Ph1 works with carefully selected third-party service providers to handle specific platform functions. All such providers are bound by strict confidentiality agreements and are only permitted to process your data under ph1's instructions:

• Payment gateway providers — to process deposit and withdrawal transactions securely.
• KYC service providers — to verify the authenticity of player identity documents.
• Cloud infrastructure providers — to store data securely on encrypted servers.
• Licensed game providers — betting data required to operate the games provided.

Legal Requirements

Ph1 may disclose your personal data when required to do so by law, court order, or a lawful request from a competent authority in Malaysia. In such situations, we will only disclose the minimum data necessary.

6Data Security

Ph1 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Key security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• Data encryption at rest — all sensitive data is stored in encrypted format even on internal servers.
• Two-factor authentication (2FA) available and encouraged for all player accounts.
• Real-time threat monitoring by our cybersecurity team at all times.
• Regular security audits by independent parties to identify and address vulnerabilities.
• Strict Access Control — only authorized staff may access player personal data, and all access is logged for audit purposes.

While ph1 takes all reasonable measures to protect your data, no security system can be guaranteed 100% secure. We encourage players to also take responsibility for maintaining the security of their own accounts.

7Your Rights as a Player

In accordance with Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ph1:

To exercise any of the above rights, please contact the ph1 customer support team via live chat within the platform or by email at [email protected]. All requests will be acknowledged within 48 hours and resolved within the timeframe required by law.

8Cookies & Tracking Technologies

Ph1 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The types of cookies we use are as follows:

Essential Cookies (Cannot Be Disabled)

These cookies are required for the platform to function properly and do not store any personally identifiable information. They include login session cookies, CSRF security tokens, and language preference settings.

Analytics Cookies (With Consent)

We use internal analytics tools to understand platform usage patterns for improvement purposes. This data is aggregated and cannot be used to identify any specific individual.

How to Manage Cookies

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the ph1 platform.

9Children's Data

The ph1 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age.

Should we discover that a minor's personal data has been collected without our knowledge — for example, through registration using false information — we will delete that data immediately and close the account in question. Parents or guardians who become aware of such a situation are encouraged to contact us promptly.

10Links to Other Platforms

The ph1 platform may contain links to third-party websites or services in certain contexts. ph1 is not responsible for the privacy practices or content of any third-party websites you visit through those links.

We advise you to read the privacy policy of every website you visit. The presence of links to third-party websites on the ph1 platform does not imply that we endorse or support their privacy practices.

11Privacy Policy Amendments

Ph1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to players via:

• Clear notice on the platform's home page.
• Email notification to your registered email address.
• Ph1 mobile app in-app notifications.

The "Last Updated" date at the top of this document will be revised whenever changes are made. Continued use of the platform after amendments take effect constitutes acceptance of the updated Privacy Policy.

12Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the ph1 Data Protection Officer through the following channels:

We value every piece of feedback and are committed to addressing all privacy-related enquiries seriously and within the stipulated timeframe. For more information about your rights, you may also refer to Terms and Conditions and the Responsible Gaming us.